Training is 3 weeks. They teach you how to use their very old Host system and how to set appointments or transfer to the appropriate department. They use Avaya system for their calling queue. They need to revamp their entire system because it doesn't work. Calls will drop in the queue or Avaya simply won't dial it. They do not care about their employees and they pretty much tell you that to your face. You can be replaced because you are just their slave and their are more slaves willing to take your place. They do not let you convert your vacation time to unplanned time. They are ridiculous about being on time. They do not care if you lost your arm and couldn't make it to work. If you go past your unplanned time given, which isn't much, you are gone. The managers are on a power trip and will sneak up behind you on your desk and tell you not to read or look at the news online. They treat you as a slave and that is basically the culture in ADT. I would not recommend this company to anyone, nor will I ever get an ADT system, which is overpriced. This company makes about $10 billion per year and that is all that it cares about...not saving lives...not being a great company to work for...not anything but money. The biggest improvements ADT can make would be update the system and change the culture of your business.
$9.00 per hour plus commission. My 1st commission check was about $100/mo and the 2nd one was about $300/mo. Not enough to be hung up on all day, cussed out by people who do not want you to call them, and treated like a slave by your management team.
Strict, cut-throat, fast-paced, disorganized, high-pressure, unprofessional,
CSR's are judged by numbers only. The calls per hour are more important than true customer service. On and off the phone is the name of the game...not customer service. Managers are rude and called Leaders(ha ha) all they do is tell you to get the customer off of the phone quicker. 20 calls per hour is not customer service, its customer shut up! Get a bonus for speed not Quality. Working conditions are terrible. Harsh lighting, cheap chairs and sad training classes. Very loud conditions with CSR's actually putting customers on mute and yelling at then so loud the customers on other lines can hear it. Anyone reading this that has worked there knows I am being honest. I work there now and looking for anything else as I speak.