Salaries for Goodwill Industries
I believe this store was great I just remember telling my manager one day another employee was very very sick , he was sweating and white as a sheet, I was outside on my break when I noticed he was I'll. Hanging his head over the counter in between donation drop offs... I spoke to my manager when I came back in.. I offered to take over donations, if she wanted to send him home.... Manager said No he has gone home twice this week.. If he is asking to go home , I will write him up... Till he is gone.... Such a bunch of bs... I told her no I was asking because he looks very sick... She said he can go home but he won't be back? I was shocked wow ! This is what is disgusting that management can treat people like door mats....
They lied said we would get 100.00 bonus each employee for making our store goal.... It never happens and we were number 1 in the district...when we brought this up they denied it....said oh that would be to much money to pay the employees... They change the rules to fit the situation... I was fired for lies and not a care or concern about us because we are expendable..
My bosses are constantly telling me how great I'm doing . I have great time off with my three kids and wife . I get voucher s for shopping and dental insurance. I get to see new things every day . Off every Sunday no late shifts .steady pace work summed up I love working there. No pay isn't 13-20 an hour and get paid by-weekly .
i make 8.50 to start 9 in 90 days . I work 8:30 to 5:30 have 40 hours a week .
This company works its managers 60 hours. A week and they are constantly. Cutting staff and now want to get rid of full time employees by telling. You for every full time employee gone you get two part time, horrible to fire people. Who need this job to save the company. Money. No one stays at goodwill. And there are no raises for retail associates. Ever
They harrass you to make sales and raise prices for things they get free. Stressful. And a dirty company that has no heart.
Pro its a job
Con. Its a horrible job with no job security
I have been working at goodwill for about a month now. After a two day orientation of about 11 hours I started working within the next couple of days. The management is one store manager that conducted my two interviews, and two assistant managers. There was vary little training, but you don´t really need much to pull clothes off racks or to color code them. Training on the register was a one day ordeal that consisted of me watching a cashier ring up customers. The management is hardly ever on the floor to help. They have to be called to help with customers (which is about 3 out of 7) and they always take their time. The amount of returns that people get is crazy I had one women come back to the store to return six times...in one day! The store is very unorganized especially around register. There are three registers, but you often get left alone because the other cashiers do not want to deal with customers. Which can be a problem if 3 out of seven make you wait for the management to do a return or want to haggle the price with the management. At my old job if i felt a particular routine was inefficient I could bring it up to management and would be able to try something new. Here, I bring up an idea and they just say, oh the company wants it this way or, the store is too ´cheap´ to do that. Getting to know the coworkers is the best part of the job.
Starting salary is $8 hourly. The hours vary, I was hired part time but have had 40 hour weeks, but as little as 27 a week. Asking for time off is easy you just ask management. Pay is horrible, i received my first check $316 for 42 hours.
I have to say that my first introduction to working for Goodwill was good. Our orientation didn't cover job training or anything -- it was basically two days of going over the policies regarding how we should treat our fellow employees and customers. As you probably know, Goodwill hires people with mental and physical handicaps (people who are still some of the highlights of my experience working with Goodwill, despite my initial trepidation). We can't use names in these reviews, so I'll just say that the initials of our main orientation instructor are SG, and she is still one of the loveliest people I have ever met. IF Goodwill actually stood by the principles introduced in that two-day orientation, principles embodied by SG, this review would be much more positive.
Bully Hotline: One thing that I initially loved about Goodwill was their interest in making sure that we as employees felt valued and safe in our jobs. Goodwill actually hired an outside company with an 800 number that we could call if we were experiencing or witnessing bullying on the job. I can't honestly say that this was particularly effective, at least not at our store, but we had a good manager, so bullying was rare enough as to not be a problem (Although we did have a job coach who was fired for bullying her clients, I'm pretty sure this wasn't done through or because of the hotline, and it happened after I left anyway).
Coworkers: Some of the most spectacularly amazing people I have ever met in my life. I have many of my former coworkers as Facebook friends, my BFF is a former coworker, and I just talked to my former Store Manager on the phone a couple of weeks ago, even though she hasn't been my boss for well over a year. The ONLY hesitation I had in leaving that job was that I would miss my coworkers. I actually timed it so that most of the people I loved the most were already gone when I left too. I had to get out before I got super attached to the new people, but I still left a few of my favorite people behind.
Loss Prevention: I forget who, but at some point, I was told that LP existed only to find employees who were stealing. LP didn't care about the customers because theoretically, an employee could do a lot more damage than a customer. It's a fine theory, but it had the effect of making the employee constantly feel like a criminal. I was a cashier, so I would be audited. Auditing consisted of an LP employee coming in, grabbing a roll of register tape, and watching me as I rang up customers, to make sure that I was not giving stuff away for free, or undercharging customers, or selling to friends or family (Not only were friends and family not allowed to shop at the store we worked at, neither could we. One Store Manager was fired for buying a 99 cent pencil sharpener.). I would get extremely nervous and paranoid if anyone I knew came in to shop, or even if a regular customer was too affectionate. (We weren't allowed to hug our customers, or to allow them to hug us, because it might look suspicious to LP.)
I can say that throughout my tenure at Goodwill, there were employees who did steal, but those employees were in the minority, and tended to not last long. We had an amazing Store Manager who was scrupulously honest, and she inspired the same in her employees.
SD's Termination: Speaking of this fantastic Store Manager, whose initials are SD -- she was fired. After three years of turning our store from a store that was deeply in debt into a store that routinely surpassed our quotas, she was let go by a new District Manager.
I'd like to back up and do a little history of SD's rise to management, because without knowing her history, the outrage I still feel as a result of her termination would be difficult to understand. SD came to the U.S. over twenty years ago. When she started at Goodwill as a Community Service employee, she didn't speak any English, and she wasn't even looking for a job. However, the manager noticed how hard SD worked, and insisted on hiring her. SD worked her way up from Community Service to Production (back room work), to Cashier, to Assistant Manager, and she was finally promoted to Store Manager about a month or two after she got to our store.
In the months since I'd been there, our store had never made our monthly sales goal. In fact, when the sales bonus was introduced by our then District Manager (SH, also amazing), you could hear crickets. NO ONE was excited about the bonus, because our store was a failure. It only took SD one month (if memory serves, it was a long time ago) to get our store on track and to make the sales goal, and that was back when SD was still an Assistant Manager.
For THREE YEARS, we met and exceeded our goal every month until a new Salvation Army opened up half a mile from our store, and a new Goodwill opened up a mile from our store. The opening of both stores pulled customers away from us, and our sales dropped. Even so, we were regaining lost ground when we got a new District Manager.
The new District Manager -- I don't know what her problem was, but she didn't like SD. She hounded and abused SD for months. Our sales were rising, but we weren't making the monthly goals, so after three months, SD was fired by our new District Manager. (We had made record sales for our store, but the corporate office had set the sales goals so high, that we still hadn't technically made our goal, which gave this DM the opening to fire SD.)
The District Manager replaced SD with a friend of hers, who was later fired for stealing (a lot). The District Manager was fired about two months after she fired SD, for harassing all of her Store Manager (who banded together and complained to Corporate).
The happy ending here is that SD was hired as an Assistant Manager at a different company, and within three months was promoted to Store Manager again, and it currently making her new store a success.
I still feel an intense bitterness towards Goodwill, not just for what happened to SD, but because of how I felt as an employee -- undervalued and easily replaced. And seriously, if they could fire SD, then no one's job at Goodwill is safe; because I have never met anyone who loved their company more than SD loved Goodwill. I've never seen anyone so invested in working hard for a company. SD would go all day without even visiting the bathroom because there was always something else she needed to get done first. I can't say that's healthy, but it was devotion.
And SD didn't just lose a job; she was utterly heartbroken that she could be thrown away so easily despite the depth of her love for Goodwill. I helped her write a very detailed letter describing this very experience, and she received a call from the President of the company who promised to look into it, never to be heard from again. He was a fool for letting her go. Finding an employee as faithful as SD is nigh impossible for any corporation, but the fact that Goodwill and Mr. President failed to protect an employee like that means that they deserve to lose her.
Salary: I don't remember the exact salary when I started, but it was minimum wage when I started, and minimum wage when I left, five years later. I had a manager put me up for a pay raise, but it was rejected because Goodwill of Southern California doesn't do pay raises anymore.
Vacation Time: Only for full-timers. I don't remember exactly how many days a year -- I think it was six or something. When I switched from full-time to part time, I got my vacation hours paid in a separate check.
Bonuses: There was a bonus plan implemented not long after I started working there wherein each employee would earn $10 for every 1% we made over the store's monthly goal. This ONLY worked out for us because our store did not make a lot of money until we got one particular Store Manager who stuck with us and brought our sales up. But then, the corporate office just kept raising our goal to unreasonable numbers so that we wouldn't get our bonuses anymore. They should have called it "The Carrot and the Stick Bonus".
Safety Days: This was a nice bonus, and it was for every employee, even part-time ones. If our store went a month without any injuries, everyone would get a day off with pay. I had eight days saved up when my mom died, and I used most of them up then. I had to go back after six days because the skeleton crew that Goodwill forces managers to maintain (relying on Community Service workers, rather than paid workers) meant that my manager (a lovely person, and one of two of my coworkers who actually showed up at my house to check up on me after my mom died) couldn't give me the eight days off. After I quit, I got the balance for my remaining Safety Days in a separate check.
Perfect Attendance: Goodwill used to offer $10 Gift Certificates for each employee who went a month without calling in sick, or without being late or leaving early, etc. Once, I got a Perfect Attendance for an entire year, which was a $100 gift card for Target. I have to say, though, that I had a coworker who left early ONCE to pick up relatives from the airport, and he didn't get this bonus. It was such a bummer, because this guy was meticulous about being on time and working hard.
Birthday Card: Each year, I got a $5 Gift Card for Burger King. That was nice.
Health Insurance: Only for full-timers. I remember it being fairly low, and it covered dental, but of course I lost whatever money I invested in that when I switched to part-time.
Other: I'm fairly certain there was a 401k that you could opt into, but I wasn't sure what that was at the time, so I didn't do it.
People treated like indentured servants. Quotas that seem to make no sense. Total lack of organization. First day of work was asked to clean bathrooms and stay late.
Did not care about the salary but there is no amount of money that would make me go back there.
Working for Goodwill was always something I thought about trying because I love shopping there- I'm a thrift addict. I was so excited when I got the call and was offered a position as a cashier, but overall my experience was just okay.
Job Positions: In the Denver area of Goodwill stores there are Cashiers, Lead Cashiers, Sales Floor Associates (basically stocking), Processors (sort and hang clothing and other items), Donation Attendants, Backroom Leads, Night Supervisors, Leads, Assistant Managers, and the Store Manager.
Job Pace/Difficulty: When I was hired on we were opening a new location so the first two weeks were spent training in another area store, then the next two weeks we set up the store. Setting up the store was labor intensive, putting racks together, processing items, and stocking shelves. I didn't mind the work but was disappointed by the way some management treated the older people on staff. They frequently complained if they went "too slow" because of health issues or mental issues.
All associates were expected to be constantly working- we would be prostrated if we were caught having a personal conversation with another employee, even if we were just small talking while putting items away. We were responsible for putting all the racks out that got pushed to the floor and sometimes tag and size them. The work is really not bad as long as you can be on your feet constantly, and the work gets done if you are responsible about it. When I was a cashier lead and would close the store and be the "manager on duty" I would just make a list of what needed to be done and my cashiers just checked it off as they went- they knew what was expected and that we couldn't be get out too late. But other managers would constantly be on you to get things done even if you had to ring up customers for big chunks of time.
In the other store that I worked in the managers were nicer about it and would just check on you a few times a shift to make sure you were getting everything done and give you more tasks. That didn't give as much of the "working to the bone" feeling.
If you work on the floor you're expected to cashier, put items away, clean out dressing rooms, keep the floor free of items, rearrange and sort through items that have been out too long and not sold, and in some stores color code the clothing. Because of the "family friendly" atmosphere of the store we cleaned up toys and items from children a lot.
Co Workers: As in any retail it's all about who you work with- I loved the store manager of the store I trained in, she was very respectful and I even saw her give free items to homeless people that came in on a regular basis. My store manager was a lot different, very blunt and to the point. She would tell you to your face if you were doing something she didn't like. I understand not beating around the bush but she was outright mean at times. My assistant manager was very disrespectful towards those below him and would say disrespectful things about us (for example, he would talk about people being lazy and stupid). I remember being surprised when he actually said something personal to me after I had been there for about two months (he said his hobby was stained glass LOL) With the management it was all about numbers and getting your work done, they were not personable at all.
Pay/Benefits: Cashiers, Processors, etc made 8.25/hr (I think) As a lead cashier I think I made 8.75/hr? I can't remember for sure but it was a little above minimum wage. Most workers were full time, only a few part timers. Benefits were available and if you chose, the premium was taken out of your paycheck. There were different levels available and they weren't the greatest but they were pretty good.
Shift flexibility: Full time workers usually either worked a 9-5 shift or a 1:30-9:30 shift, and sometimes if you had the availability, odd shifts like 12-8. When they hired you on the times you would normally work were agreed upon (mornings or nights) but the days you worked usually fluctuated so they could have coverage on Saturdays which is their busiest day in sales.
Discount: We got a 30% discount on full priced items except blue tickets which was brand new merchandise Goodwill buys from Target (usually out of season items or returned items), and if your store makes the monthly sales plan you got 4 50% off coupons you could use the next month on 4 whole orders. I thought the discount was great and bought a ton of stuff from clothes to household items.
Policies: Generally the managers are very strict about following rules. There were a lot of things we were forbidden to do (like hold something we wanted to purchase till we could buy it on our break or after work). But at the same time, it depended on the manager. I had one supervisor that allowed us to pick out pants and t shirts to wear to work (we had to wear khaki pants and dark blue shirts). I think I ended up with about four pairs of free pants and 3 or 4 free shirts which was helpful because you do get dirty and your clothes wear out fast.
Pros: I loved being able to find all the "good stuff" to buy, like brand new clothing with tags still attached, or cute decorative items at cheap prices. I liked my co workers, my fellow cashiers, etc. Most of them were friendly and I got to know them. Workers are sometimes allowed to move throughout the store if they are having trouble with something (like if your not comfortable on the cash register you could move to the back with your store managers approval). The hours were good and if the person who writes the schedule is inclined, you can usually work the same days each week with weekend trade-offs. The customers were generally nice and it was easy to convince them to buy things because they were cheap. They were GREAT about giving breaks- 30 minutes for lunch and two 15 minute breaks if you worked 8 hour shifts. They provided lunch a few times while we set up the store which was nice. The grand opening was a lot of fun with special promos, radio station guests, etc.
Cons: Most of management in my home store was awful, very disrespectful and often treated the mentally or physically handicapped like they were lazy or stupid. I was very disappointed seeing as that's a main mission of the company. There was a lot of internal dishonesty and gossip between managers. I eventually left the position because of these main issues:
1) The constant negative and disrespectful attitude of the management.
2) Odd things were starting to happen with missing money out of the safe, noticing managers buy product for super dirt cheap (having friends in the back price items they wanted cheap). Since I was the lowest on the totem pole, I felt the blame always come down on me (managers saying "oh the lead cashier must have counted wrong")
3) I was a Cashier Lead and closed the store by myself most nights, had keys to store and alarm/safe code, but they would not allow me other manager "privileges" like ringing up other cashiers who wanted to buy stuff. I was not treated as a "manager" even though I was acting and working like one (closing by myself).
4)For at least two weeks before I left I was in daily contact with our district manager about all these issues and nothing was being done about them. The DM was sympathetic towards me and other co workers and ensured things would change but nothing did.
The bottom line was, I knew if something big happened (like say $200 missing from safe instead of just $20) I could possibly end up with a police report because it would SOMEHOW end up my fault even though the room the safe is in has security cameras and I was VERY vigilant in the last couple weeks about keeping my hands away from my body and in clear view of the camera while doing anything with cash.
I wrote a two page typed complaint upon leaving and nobody even bothered to call me or get a hold of me in someway to see if anything was resolved... very disappointed in the company's lack of interest in the people they employ when they are supposed to be "empowering the individual" and "giving people chances". I would have loved to continue working for the company had I felt safe doing so.
The mission of the organization is overall great. They set out to really help people and make a change in the community .
They expect you to kiss everyone's ***, and make it be know that you are kissing ass. There is a lot of backdoor dealing where individuals are fearful of you coming for their jobs, because you come to work to do your job and not socialize
Work with a lot of high risk people
Pay is bad
Hours are bad
Too many unprofessional management team
Back room is dirty and dusty
High Stress to meet production numbers
Pay is bad
Ending ( 11 years later) $ 8.05
I honestly can't think of any pros other than employees are very close! Discount.... I never used it and it was only 15%!
A lot of donations come in and managers don't like to throw away anything. It was a lot of work putting clothes on the racks ALL day. I had bruises on my hand and arm from the hangers. A lot of nasty things come in. One time I found a PJ bottom in a rack with blood stains on the butt area! Other times my arms would get itchy with things that I had to put on shelves.
They wouldn't let us leave until everything was put away on the racks or shelves even if it was almost 11pm.
I'm not saying that all the managers are horrible but there was a lot of drama with my managers. One was a pot head, another was secretly dating an employee, and the other priced things that she liked very cheap and then she would buy them. Oh and I can't forget the one that was lazy and would tell us that we did a shi**y job.
One of my co-workers had a daughter that had surgery in her intestines and she missed work for a couple of days to care for her since se is a single mom. When she went back to work a manager was very angry and insulted her so much that my coworker started to cry uncontrollably and had to be taken to the hospital from the store! To this day she has the unpaid hospital bills. That is when I started to lose respect for Goodwill. How did they allow that manager to keep working there.
Overall my experience was pretty bad but it always depends on the store, mangers and employees.
Starting pay is $8.25 per hour and after a year you get a $0.25 raise.