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This company doesn't care about anything but SALES! I was told I would be a teller but I'm actually a seller. I hate sales SO bad.
I have NEVER in worked for a company do conniving, evil and downright manipulative!! Working for IBC is the equivalent of working for a pimp. For starters they have you attend a damn near two month long training and offer NO mileage compensation. As a teller you are REQUIRED to bring in a MINIMUM of 15 successfully opened accounts a month, service the ATM, maintain a balanced cash drawer and fix their raggedy ass Flintstone equipment when broken all for a WHOPPING $7.75/hour. On top of that I had to deal with the worst "manager" in history. She constantly speaks her native language which in my opinion is extremely unprofessional and rude unless you're helping a customer. She yelled at people when they didn't bring accounts for the day and often threatened to make you stay and work over until you brought at least one account. I'm telling you when she dies there is a position in hell waiting for her as the receptionist. The HR dept. was even worse. They constantly had these "we're better than you" attitudes and rarely resolved an issue without giving attitude. Overall, IBC holds more value on the number of accounts they bring in than the quality of service they provide and the way they treat their employees which is really sad.
Pros: I met and formed friendships with some really nice people :)
Cons: rude management, low pay and feeling less than valuable when you don't perform.
I WORKED FOR IBC BANK FOR 4 MONTHS AND IT IS THE WORST PLACE TO WORK. I CRIED EVERYDAY I WENT TO WORK FOR 7.75 AN HOUR PAY. PLUS I AM A SHORT LADY SO CUSTOMERS KINDA DIDN'T SEE ME MY MANAGERS BOSS GOT MAD BECAUSE I WAS SHORT. I ALSO HAD TO GET NEW DRESS PANTS BECAUSE MY PANTS WHERE HALF AN INCH TO SHORT FOR HER LIKING! ALSO, THE SAME MANAGEMENT TOLD ME I NEEDED TO GO GET BREAKFAST FOR ALL THE MANAGERS RIGHT AWAY FOR A MEETING BECAUSE SHE DIDN'T HAVE TIME TO DO IT. I WORKED IN ROUND ROCK AND I LIVED OFF BRAKER FOR 2 MONTHS CLASSES WERE IN DOWNTOWN AUSTIN DRIVING BACK AND FORTH IN TRAFFIC AND YOU DO NOT GET REMBURISHED FOR THE MILEAGE THEY DON'T DO THAT FOR YOU. THERE ARE ALSO MANDATORY TELLER MEETINGS EACH MONTH IF YOU DO NOT GO YOU GET WRITTEN UP. DO NOT DO YOUR BUSINESS AT IBC EVER. ALSO, THE HR DOES NOT CARE ABOUT THE EMPLOYEES AT ALL SHE THINKS SHE IS TOO GOOD. WHO USED TO BE A AREA SALES MANAGER IS NOT EVEN NICE TO HER MANAGERS AND THINKS SHE RUNS THE BANK.
PROS- NONE!
CONS- OPEN SEVEN DAYS A WEEK
DOES NOT OBSERVE ALL BANK HOLIDAYS
YOU GET HALF TIME IF YOU GO OVER TIME
YOU HAVE TO GO DOWNTOWN FOR CLASSES EVEN IF YOU WORK IN ROUND ROCK, GEORGETOWN, OR TAYLOR.
NO RESPECT FROM STAFF
PAY IS HORRIBLE
MY GRADE F-
I started out at IBC as a full time teller making $7.75. I was driving approximately 56 miles every day for 5 weeks of training WITH ABSOLUTELY NO GAS COMPENSATION! After 6 months of begging my supervisors to transfer me to the branch that is a mile from my house, my manager told me if I doubled my monthly sales goal, I could transfer. My family and friends opened accounts with IBC simply so I could be transfered.
I excelled in every aspect of the job, from the sales goals I was given to the customer service aspects. I was a Gold Performer when I left, and had been invited to the Top Performers lunch several times. I was consistently in perfect balance, received perfect mystery shopper scores, and won several awards for these. In my year with IBC, I was promoted from teller, to third key supervisor, finally ending in the Assistant Teller Supervisor (Lead Teller) position. In the year I was promoted to management.
My base salary started at $16,120 and as Assistant Teller Supervisor it was raised to $18,008, which translates to a $0.90 per hour raise. $8.65 per hour as a manager?! Odd thing about IBC's pay is all employees are classified as Salary Non-Exempt, but must clock in and out and must work a 40 hour week. All overtime is half-time. I rarely worked a week under 45 hours, most of the time working over 50 hours
I loved this job (except the travel) until I transfered to a different branch. My manager at the branch I transfered to threatened to write me up if I did not use my own money to open bank accounts for customers. I have spent well over $400 opening bank accounts, which I have received no compensation. I was also yelled at many occasions for no reason. My branch manager was consistently violating security policy and was told that if I was to "rat them out" I would be out of a job.
My house burned to the ground last year. When I called the manager at my branch to let them know that I could not be in work for the next few days, I was told that was not an excuse for missing work, and that she needed to talk about the schedule with me. HR handled my situation wonderfully, and offered a week of paid vacation to handle everything.
I have to say the year I spent at IBC was awful. But the opportunity it gave me was well worth it. I am happy that I can list IBC on my resume so positively. The company itself is a great one to work for. The pay sucks, and the managers need some serious management 101, but all in all it is a great learning experience.
I did receive 2 weeks of paid vacation, as well as health benefits. I slipped a disk in my lower back while working for IBC, and was able to see a specialist for a very low cost.
IBC does offer bonuses to those are "caught doing more". Customers can fill out a Gotcha Card when they feel a employee has gone above and beyond. IBC did pay me a little over $200 from these Gotcha Cards. Also, insurance, mortgage, HLOC's, and other referrals submitted by an employee are spiffs and can add a little bit of money to your paycheck. Perfect Mystery Shop scores are added spiffs to paychecks, and tellers receive a sales intensive of $25 after completing probation (120 days)
IBC definitely offers plenty of extras, but they do not make up for the measly teller salary, and one cannot raise a family on this income,
The pay is horrible!! The turnover is extremely high! I knew one of its crdiet managers is making $35,000 annually.
$7.75. Yes you heard me. That is there starting wage for a full-time teller at IBC Bank! There is no bank that pays such a low wage. Tellers are supposed to earn $10-$12.00 an hour. That's what they earn at other banks. There is also lots of pressure to send "referrals" over to sales. By pressure I mean you have to refer at least 15 new accounts a month.
Also, this is not a nice place to work. You have to fill out practically by the minute updates on what you do at all times. Turnover is extremely high at all levels. You can move up very quick as result of the turnover but the pay and treatment sucks at all levels.
