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Stressful work environment (imaging high call center volume). No raises last 4 years. Bonuses are few and far between if any at all. Company has been sold 3 times since I left. No manager support. Work load vs. pay scale not compensatory. Product is no longer competitive with other vendors. Losing clients left and right. Employees starting to jump ship.
Pros: Good place to get started if you need experience in SQL, .NET, VB or Call Center Support.
Cons: No opportunity to advance, poor salary, high stress environment, no home/work balance.
Short list of pros: Met some nice people while I worked there.
Cons: 1.Salary is well below the industry standard, benefits too.
2. They do not encourage education, reward it or reimburse for it. In fact many of the people who work there only have there high school educations.
3. Management lacks education and vision. One manager was working on his bachelors degree in computers from Phoenix University when I left.
4. There are many who have worked there for 20 years or more due to their lack of education and poor techinal skills. These are the people you have to interact with and who have formed the fabric of this company. Anyone who currently stay with Keane are there due to their inability to find work elsewhere.
5. Keane is losing business left and right went from being a billion dollar company 3 years ago to just doing over 600 million.
6. If you wish to work for a good company that is growing and will reward you for your efforts keep away from Keane Care HSD
Wasted 4 years of my career with Keane left them and got a 20,000/yr raise and now work for a company who values their employees.
Do not go to work for Keane Care, HSD. If you are a client, find another Vendor. Since being purchased by Caritor, Keane HSD has gone downhill. Support Staff has reached critical mass and is about to explode. If you are a client, good luck getting a call back for support in a timely manner. No more teamwork at Keane Care. Support staff broken up into 3 parts, Technical, Support and Implementation. No one in HSD helps one another anymore. If you cross over and do help, you hear it from managers. No adequate raises in 3 years. Keane recently adopted Bonus Incentive program in lieu of raises. Bonuses went to pet employees or favorites of the managers instead of the people who really deserved it. They lie in their job postings, recruiting is a joke. There is no room for advancement, hiring practices are questionable. Denied advancement 4 times since hire and I have been a long term employee. Positions walways went to Manager pets or employees that kissed up to higher management and who were less qualified. Same with other management positions made availale in other departments. Pure Nepotism. Pay is horrible. Does not meet industry standard or averages. When you are not scheduled to receive a raise, you get a good job review. If you are selected to get a meager pittance, they find fault with your work. Support staff is pushed to consistently increase billable and CS time making for a hostile and stressful work environment. All CS reps are salaried. No compensation for overtime. Last 6 months, average work week 50-75+ hours. Managers never follow through with CS Reps issues or complaints/problems. They state they will get back to you but they never do. No respect from management. If you are a good employee with a good track record with the clients, you do not receive any recognition or compensation. But if you fall behind in your CS support numbers, they are all over you in a heart beat. Extreme pressure job. Benefits used to be OK but are now lousy. They keep raising the employee cost and have even added new deductibles. Absolutely no work/life balance - it's all about what you can do for Keane Care. Great for a single person but if you have a family, working for Keane Care HSD will cause you family stress. Support employees have been noted recently to work a full 8 hours and then go home, jump on the computer and work another 4 to 6 hours without compensation or recognition. Truly skilled CS Support employees are few. Like previous posting here, “Talent is sparse - most people you will work with are idiots because no one is encouraged to get any training (if you want job-specific training you have to pay out of pocket for it and you must take the training on your own time - the company does not allow for training to be completed during company hours unless you use their internal website and even then only get 2 hours a week if you're lucky).” I agree that there is no training. Received education on my own time. Reimbursement for education was denied. Manager took same educational classes and was fully compensated. Proves it is not what you do, it's who you know. Office environment is laughable. Equipment is sub-par. Does not even meet their own hardware requirements for the software we cram down clients throats. Had to buy my own computer parts; monitor, memory, hard drive just so I could adequately take care of the clients. I am currently looking for another job, far away from anything that has to do with Keane, Inc. and if you are looking for a job, you will stay away from this company as well.
No pros - Everyone overworked, high stress and pressure. Cons listed above. Nothing to add.
This company offered me a position after a lengthy hiring process, 4 interviews and daily annoying phone calls from their India based recruiter who barely spoke English. Finally, I decided to accept their offer and resign from my previous fulltime job. When I first started, I was not approached by the people I reported to for almost a week, not even to say welcome aboard, I had to call these people to remind them of my existence. In addition, I found out that the job I got was quite different from the one I interviewed for. Then, three weeks after I started, I was laid-off! They gave me some stupid excuses about reorganization happening with their client and the downturn in the stock market.
What makes it even worse is that Keane is one of Canada's top 100 employers for 2007!!
Keane has NO RESPECT for its employees and does NOT value its resources and they have extremely poor communication. Defiantly, I would not recommend this company. STAY AWAY.
