Top 15
Nordstrom Employee Reviews

Why did you leave Nordstrom?

I started school at San Diego

nordstrom Interview Questions

1. How will Nordstrom benefit from hiring you?
2. What do you believe makes a great company to work for?
3. Tell me about our newest product line.
4. ....
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More Employee Reviews

1. How has Nordstrom prepared you in your career

As a Nordstrom employee, your number one priority is the customer. Through Personal Book, I organized my shopping experiences with customers in order to better serve them in the future. Behind the scenes, it is important to maintain organization within the department. A well maintained back room makes for more accurate inventories and allows me to serve the customer in a more honest and efficient manner. I believe organization is fundamental to any position.

2. What was enjoyable about working at Nordstrom

I find the amount of customer service I am able to deliver the most rewarding thing about working at Nordstrom. I am able to work closely with customers to really find out their needs and desires.

3. What did you dislike about working at Nordstrom

I enjoyed my job as I was able to provide excellent customer service to my customers.

Nordstrom Info

Nordstrom has its headquarters in Seattle, WA. The company was founded in 1901. Nordstrom has yearly revenues of 8.6 Billion with approximately 61,000 employees. Nordstrom is a publicly traded company, trading under the symbol JWN. Follow Nordstrom on twitter at @nordstrom. To get an even further insight into Nordstrom, check out their blog. Read about the company culture, corporate mission, and discover any job openings at Nordstrom, by visiting their career page. If you need help finding more information about Nordstrom, visit their website.

Why you left

I started school at San Diego

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Cons

I enjoyed my job as I was able to provide excellent customer service to my customers.

Summary

It was fulfilling and exciting. I was able to utilize my customer service skills to aid in making my customers have an unforgettable experience.

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Cons

At Nordstrom, you were in charge of your own paycheck. That being said, in order to succeed, you had to be your own boss. You had to be a self-starter and learn on your own. If money was more important to you, then you worked hard to create a loyal clientele. If moving up in the company was important to you, you showed your superiors that you can take on both support roles as well as taking care of your customers. To Nordstrom, the ability to excel at both made me stand out above the rest.

Job Duties

Servicing the customer: making appointments, following up on their purchases and any life experiences they divulge, keeping the customer informed, being honest with the customer, treating the customer with respect, accurately and efficiently check out customer at the Point of Sale.
Servicing Nordstrom: maintain cleanliness of department and back room, organize merchandise, keep all client information safe in Personal Book, be the expert--keep up to date on fashion trends, know customized fits, attend certification classes outside your own department or specialty, be flexible in your work schedule.

How did this career prepare you?

As a Nordstrom employee, your number one priority is the customer. Through Personal Book, I organized my shopping experiences with customers in order to better serve them in the future. Behind the scenes, it is important to maintain organization within the department. A well maintained back room makes for more accurate inventories and allows me to serve the customer in a more honest and efficient manner. I believe organization is fundamental to any position.

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Pros

I find the amount of customer service I am able to deliver the most rewarding thing about working at Nordstrom. I am able to work closely with customers to really find out their needs and desires.

Cons

The limited amount of customers I was actually able to help. I would love to work in an environment in which I feel like I can really make a difference.

Job Duties

Opening/closing, knowing the product that we carry and available product on line.

Summary

The time I spent at nordstrom allowed me to further refine my customer service skills and my ability to work well in a team environment.

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Why you left

I am currently at a temp job and am looking to get into management

Job Duties

I was a sales associate in womens shoes

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Pros

Fast-paced environment, interaction with senior management, being rewarded with more responsibility, doing team-projects with other employees.

Why you left

Because it is a college job.

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Why you left

My position was eliminated, and corporate restructuring is moving in a different direction.

How did this career prepare you?

It gave me the skills to adapt to the most superb customer service skills in the industry.

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Job Duties

Sales, merchandising, building customer relationships.

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Why you left

The hours are not structured enough and i feel for the responsibilities i take on i am not getting compensated

Job Duties

Assistant manager

How did this career prepare you?

Customer service and commission based environment

Rate your managers

I get along with them very well

Suggestions for the CEO

I hired canditated that are still with us now

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Cons

There is nothing in particular that I dislike about Nordstrom. One thing that was challenging was having a commissioned-based salary.

Job Duties

Build and maintain relationships with customers (open rewards). Follow up with customers. Lead the Shoe Tying Clinic. Collaborate with manager to work on displays and stock room.

How did this career prepare you?

It helped me gain exposure and experience in retail. In addition, working directly with customers has helped build my communication, organizational, and leadership skills.

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Why you left

Relocation

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Why you left

I currently work at Nordstroms now, I feel that I have accomplished all that I can with this company and I am looking to apply my skill sets somewhere else

Job Duties

I was a manager of 2 seperate departments which generated $4million dollars. I had a team of 13 and helped control my inventory supplies

How did this career prepare you?

It taught me that the customer always comes first, to think quick on my feet, and to never take no as an answer

Rate your managers

Great! I loved getting their opinions on how they handled certain situations. At the end of the day we all have the same objective and mind set, its great to be around people with the same goals

Suggestions for the CEO

I improved and brought in new types of brands for my department to start carrying. This helped me make my monthly goals

Advancement opportunities

Not as of lately, But I have been offered promotions and I have taken all 3 of them

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Summary

It is a great company that promotes from within so they make sure to train and develop the best people and I was lucky to be one of them.

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Why you left

There are a lot of changes going on that will make it very difficult for me to move up.

How did this career prepare you?

Nordstrom focuses almost solely on customer service and I think that is very important in any retail store.

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Pros

What I found most rewarding while working with Nordstrom is the many enjoyable times assisting customers.

Cons

What I dislike most about working with Nordstrom is not being able to fully interact closely with customers.

Job Duties

My job duties at Nordstrom is to provide a knowledgeable friendly shopping environment, that encourages repeat loyal customers.

Summary

Overall my time with Nordstrom has been informative, helpful, and an experience.

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Job Duties

I currently work in tbd when I address customers needs through being a denim expert, I fit my customers in the right wardrobe, and then follow through with alterations to meet customers satisfaction. I also create and build relationships with my customers in order to assess customer needs and aid them through their purchase process,

How did this career prepare you?

I have a varied background with nordstrom. I started as the first visual merch and management intern at store 380 where I learned various aspects of management and also what goes into the upkeep of a store during a remodel process. I then transitioned into TBD where I have sold for just over two years. I was then asked to take over as the Interim Assistant manager of at home, managing our WIt and Wonder pop up shop. this was one of my biggest challenges in my professional career, but also one of my greatest learning experiences. My diverse experience has prepared me to be a well-rounded candiate for the job.

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Cons

I was working about 50 hours a week and that was too much for me. Staff is unorganized and not the best management.

How did this career prepare you?

By nature, I am people person and I love helping others. Nordstrom has high expectations from their employees, so I have learned what customer service really means.

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Why you left

I have always been interested in selling insurance and I want to start a new career.

Job Duties

To meet sales quotas, making the day, opening accounts, calling personal customers when new product arrived and providing excellent customer service.

How did this career prepare you?

I feel like Nordstrom has taught me how to sell a product, and I have excellent customer service skills. I want to take care of the customer no matter what.

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Pros

Team collaboration throughout the development process, building vendor relationships and problem solving to get the product right.

Cons

Lack of inefficiencies in their process and their resistance to change process for faster speed to market and the disconnect between the product development group and the merchant team.

Job Duties

As Product Developer, I was the main point person throughout the development process. If people wanted the know the status of anything at any given time, I was the go-to person. I led the cross-functional team meetings, managed the development calendar, created tech packets, including tech sketches, BOM and labeling/packaging, ensuring accuracy and routed to vendors, evaluated development, proto and TOP samples against tech packets, performed care testing as needed, reviewed failed test reports and trouble shoot failures, managed placement of adopted styles according to the sourcing strategy, negotiated final costs to meet or beat margin goals and provided vendor training as needed.

Summary

A really great learning experience. The job really challenged my negotiation skills as the home business was small and I was negotiating sharp price points on boutique store size quantities. Learned to become even more flexible and adaptable working as decisions and priorities changed daily. Learned how to work with and build a successful working relationship with a difficult team member. I knew early on that Nordstrom was not the company for me long term, but I realized that I could learn a lot from the experience and really challenge myself in the position.

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Summary

It was a very past paced environment. I learned so much like how to prioritize and multi task.

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How did this career prepare you?

With there emphasis on customer service, I feel like it prepared be to provide the best customer service that I can.

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